All fees are payable on either arrival or collection. No animal will be released until payment is made.
We operate a daily charge rate. Customers are charged for the day of arrival and for each day thereafter. We do not charge for the day of departure if collected prior to 11.50am. See opening hours.
For new customers, during our peak periods (see below) we require a deposit for each animal, which is non-refundable. During our peak periods a booking is only accepted on receipt of your deposit. Payment may be made Debit/Credit card or cash. We do not accept payment by cheque.We reserve the right to revise our prices where necessary. All prices quoted will be at the rate prevailing at time of booking. All prices charged will be the rate prevailing at the time of boarding.
We recommend all new customers come up for a viewing within our business hours prior to to your pets first stay.
Our peak periods are Easter, summer and Christmas/ New Year. During these times we are always oversubscribed and therefore discounts unable offer other than normal our multiple occupancy discounts.
There is a one day surcharge per kennel/cat pen for Christmas Day and New Year’s Day. During our peak periods we do not give credits for shortened stays. Outside of our peak periods we are happy to negotiate discounts for long stay occupancy. Any discounts negotiated are subject to fees being paid in accordance with our normal payment terms.
No dogs can be accepted without proof of current vaccinations. All dogs must be vaccinated against kennel cough.
Puppies are welcome 2 weeks after their final vaccine. No discount will be given if you provide your own pets food. Bedding and toys are provided; there is no need to bring anything from home, unless you wish to.
Dogs that use Sunnymead kennels should be checked for fleas. worms and ear-mites and where possible treated before coming. We reserve the right to treat where necessary, this will incur charge.